** COVID-19 Update:
For safety and health concerns, we only have limited team members on-site to process all the orders. Please allow extra processing time. If you have any concerns about your order, feel free to contact us at firstname.lastname@example.org.
How much does shipping cost?
|Shipping Method||Estimated Time||Shipping Charges|
|Standard||17-24 business days||Free|
|DHL/FedEx Express||5-12 business days||Free Over $159|
Shipping charges are based on your order. We charge actual shipping rates that are calculated automatically when you place your order.
Please note you may need to pay customs charges in order to receive the package in your country.
*We offer free standard shipping for all orders for most of the locations.
Please note that if your shipping address belongs to a remote area, an extra fee is needed.
*Currently, our freight is tax-free
How long does shipping take?
** COVID-19 Update:
If your order is significantly delayed due to COVID-19, please contact us at email@example.com so we can look up the status for you.
If your order consists of a Pre-Order item, it takes longer than the usual time to process. For regular orders, it generally takes about 3 business days for processing after you place an order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.
Estimated delivery time:
- Standard Shipping Order: 17-24 business days
- DHL/FedEx Express Shipping Order: 5-12 business days
Please be aware that the time above is estimated delivery times, actual delivery time may differ due to unexpected events.
How to track my order?
Your package will be shipped from our warehouse in China. Once your order has been dispatched from our facility, you will receive an email with tracking information which you can use to follow the status of your order. Please allow extra processing time for the latest tracking status to be updated as local couriers may experience slight delays.
Click here and enter your tracking number to see the latest tracking information.
And you will use one of the following options to track your package:
What to do with the lost package?
If your package has been lost in transit, please reach out to customer support right away. If the tracking shows the package is delivered while you do not receive it, please provide proof of lost package with your order information at firstname.lastname@example.org.
After an order has been delivered to the shipping address entered on the order, we cannot be held responsible for stolen or lost packages.
Ltoltoplus will not cover the customs fees and duties, and they are non-refundable as well. We are not able to process any modification to your order while the package is with customs. If you have concerns about potential customs fees and duties, we recommend you reach out to us before placing an order.
Feel free to email us at email@example.com.
How long does it to process my order?
For regular orders, it generally takes about 1-3 business days for processing after you place an order. For orders including restocking or pre-order item(s) will take a longer time for processing. Please notice more details in the product description.
Once your order is ready for shipping, you will receive a notification email. We do not ship packages on weekends or holidays at this point.
If your order consists of Pre-Order item(s), we ship the entire order out when the pre-order item(s) is ready. Please contact us if you prefer to have your item(s) shipped separately at firstname.lastname@example.org.Customers are subject to the potential additional shipping costs for separate shipping.
Can I change my order?
Unfortunately, we won’t be able to change an order once it is placed in the system.
Wrong shipping address?
If the shipping address on your order is incorrect, please contact us via Instagram or at email@example.com right away.
If for any reason, a package is returned to us due to incorrect address, unclaimed, etc., the customer is subject to the additional shipping fee for the package to ship out again. Please make sure to enter the correct address before checking out your shopping cart.
If you need to change the shipping address after the package leaves our facility, there is a chance that we won’t be able to change the address. Customer is also responsible for any additional fee caused during the process.
Can I cancel my order?
Once the order is dispatched from our facility, we won’t be able to cancel it. Before that, contact customer support for assistance.
Which countries do you ship to?
If you cannot find your country when checking out, it indicates that we currently do not offer to ship to that location. For customers located outside of the United States, please note it is possible your package is subject to customs duties.
Why my package has been returned to the sender?
Unfortunately, once your package has been returned to our, please contact customer support for assistance. Feel free to email us at firstname.lastname@example.org.
Why didn't I get a shipment notification email?
Normally, an email with a tracking number will be sent to your account email address once the order is shipped out.
*If you did not receive the email, you can check the following situations:
1. Please check whether the email address you used to place the order is different.
2. Please check your junk emails to see whether the mail is shielded.
3. Please check your order status in your account to see whether it is shipped.
Why is there no tracking update?
If there is no tracking info a few days after your order is shipped out, the reason is that it may take 1-3 days for the tracking info to be updated while the shipping company is arranging the shipping space.
If there is no updated tracking info during transportation for less than 5 days but still within the estimated delivery date, please don't worry, tracking info has only been updated when it arrives at some important ports or destinations.
If there is no updated tracking info for more than 5 days, please feel free to contact us: email@example.com