For safety and health concerns, we only have limited team members on-site to process all the returns. Please allow extra processing time. For all the returns received, our team is processing them as soon as possible.
If your order is significantly delayed due to COVID-19, please contact us at firstname.lastname@example.org so we can better assist with your request.
What is your return policy?
For all of the orders, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 15 days to apply for a return request and send back the items from the shipping date to be eligible for a refund. Unfortunately, we do not cover the shipping fee for returns at this moment.
Please note that all accessories, and items marked ‘FINAL SALE’ and ‘FLASH SALE’ are non-returnable. We do not accept returns if there is a visible stain, marks, smears, tears, or any damage to the returned item(s).
** For any potential misuse or abuse of our return policies, we reserve the right to refuse service to anyone. If you notice any quality issues with your order, please email us at email@example.com
How do I return an order?
Follow the steps below to initiate a return by mail:
Email our customer service department firstname.lastname@example.org.
Enter your order number and email address or phone number used for your purchase
You will receive an email confirmation with return instructions once the return request is approved
*** Make sure your returns are dispatched within 15 days of receipt of the package to avoid being charged and/or not receiving a refund..
***** For customers returning to our location, please ensure to include a tracking number for your return package. Otherwise, we will not be able to track your package, and it may largely delay the processing of your refund request.
Can I return FINAL SALE or FLASH SALE items?
All items marked as 'FINAL SALE' or 'FLASH SALE' are non-returnable. No exceptions will be made for sizing, color, fit or related issues. If you have any questions or concerns about the style of the Final Sale or Flash Sale product, please reach out to us before placing your order.
When will I get my refund?
Once we receive your return, we will process your refund request as soon as possible. Please allow 4-5 business days for your refund to be processed and then 5-10 business days for your bank to post the refund to your account. Refunds can only be credited back to the original form of payment.
Other Important Notes
Shipping fees are non-refundable.
Return Shipping Fee
We do not cover the shipping fee for returns at this moment. The customer is responsible for paying the shipping fee to have the package shipped back to us. You can select any carrier of your choice.
Customs Fee/Import Duties
Customs fees and duties are non-refundable. We are not able to process any modification to your order while the package is with customs. If you have concerns about potential customs fees and duties, we recommend you reach out to us before placing an order.