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Free standard shipping on all orders
Free DHL shipping over $159
Returns Within 15 Days After Receipt
For all of the orders, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 15 days to apply for a return request and send back the items from the shipping date to be eligible for a refund. Unfortunately, we do not cover the shipping fee for returns at this moment. Please note that all accessories, and items marked ‘FINAL SALE’ and ‘FLASH SALE’ are non-returnable. We do not accept returns if there is a visible stain, marks, smears, tears, or any damage to the returned item(s).
Follow the steps below to initiate a return by mail:Email our customer service department email@example.com. Enter your order number and email address or phone number used for your purchase. You will receive an email confirmation with return instructions once the return request is approved.
*** Make sure your returns are dispatched within 15 days of receipt of the package to avoid being charged and/or not receiving a refund.***** For customers returning to our location, please ensure to include a tracking number for your return package. Otherwise, we will not be able to track your package, and it may largely delay the processing of your refund request.
Covid-19 Shipping Delay Notice
The ongoing pandemic has caused worldwide delays in shipping. These delays have affected the entire industry, particularly disrupting supply chains for retailers. The ltolto Store has not been spared from these disruptions, and as a result we are experiencing significant delays in order fulfillment. Our agent is responding to unprecedented parcel volumes.Therefore, we are unable to give you an accurate estimate of your parcel's arrival date. Please use the provided tracking information to check online for the most up to date information on the shipment. Delays of several days or even weeks are not uncommon at this time. Our team is doing our best to accurately project the timelines for all orders, but the unpredictability in the global supply chain means that there is always a risk of orders being delayed beyond our estimations. To ensure that you receive your order in a timely fashion, we recommend that you place your order at least 4 to 8 weeks before you anticipate needing your product. We sincerely appreciate your patience and understanding during this time, and we will be happy to follow up with you regarding any questions or concerns you have related to existing or future orders.